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A Letter From Tony Catalfano
Letter From Tony

As the year ends, I want to take a moment to thank you for your business. We truly value your trust in us to facilitate such an important aspect of your business – payment processing.

I’d also like to recap a few things we’ve done this year to enhance our capabilities and services so we can offer you an even more meaningful customer service experience and innovative technology to support your business needs. 2013 has been an exciting year and we look forward to what 2014 has in store for our industry. Happy holidays from the entire WorldPay organization.

Secure transaction processing and service when you need it. This year, we performed a major upgrade to our two data centers and their associated network/telecommunications, infrastructure and applications to strengthen the security of our payment processing. We also added significant processing capacity to maintain our level of service as your business grows and transaction volumes increase. Additionally, we upgraded our live US-based customer service phone system to ensure you are systematically connected to the right service team, meaning fewer call transfers and shorter hold times.

The purchase of Century Payments. Century is a nationally recognized leader in the payment industry and a long-standing WorldPay partner. With this acquisition, we’ve expanded our ability to develop innovative payment solutions and expand the services we can offer to our customers as the two businesses integrate.

WorldPay featured on 21st Century business news segment. In the segment, WorldPay’s Chief Marketing Officer Patti Newcomer explains our commitment to addressing the payment acceptance challenges many small-to-mid-sized businesses face today – such as the cost, and need for convenience and security in payment processing. The segment aired on Bloomberg International, CNBC and FOX Business Network and included an on-camera testimonial from a WorldPay customer. Click here to watch.

Max Narro joins WorldPay as President of Small Business. A champion of exemplary customer service and innovation, Max brings more than 27 years of leadership experience in the financial services industry to his new role with WorldPay. His insights regarding the customer experience will help us tailor products that better fit our customers’ needs. Click here for an in-depth Q&A with Max to learn more about what he and his team have planned for 2014.

Sincerely,

Tony Catalfano, President and CEO
WorldPay US, Inc.